Mortgage FAQs - statements

I have just received my annual mortgage statement in the post, how do I find out more?
We have prepared a simple guide to understanding your new mortgage statement (pdf format, 188k opens in a new window).

Download the latest version of Adobe Acrobat  (opens in a new window)

Why has my mortgage balance increased?
It may be that you have not made all your monthly payments or they have not been paid in full. Have you included payment for insurance in your monthly payment? Our Customer Contact Centre (0800 195 1514) will be able to give you further assistance.