Investment FAQs - Interest

How can I monitor changes in interest rates throughout the year?
Rates are always on display in our branches and up to date product information can be obtained from our Customer Contact Centre on 0800 195 1514. Our Website also provides a comprehensive source of product and rate information for new and existing investors.

What can I do if I disagree with the amount of interest that has been credited to my account?
A breakdown of your interest calculation will be supplied if you apply, in writing, to our Investment Department.

Can I receive interest without tax deducted?
If you are entitled to receive gross interest, complete an Inland Revenue R85 Form and we will pay interest without tax deducted. Non-taxpayers who receive interest net may be able to reclaim tax deducted from the Inland Revenue.

If I make an instruction for my interest to be paid to another account by BACS when will the money reach my account?
Instructions for payments by BACS (Bank Automated Clearing System) will take 3 working days to reach your account. Working days exclude Saturday, Sunday and Bank Holidays.

When will my interest be paid?
The timing of when interest is paid is dependent upon the type of account you hold. Full details will be provided in the terms and conditions issued when you opened the product.